Connects to dialers, VoIP systems, CRM software, and call tracking tools. Supports real-time and historical data sync for analysis.
Live dashboards to track call volumes, success rates, conversion metrics, and agent productivity.
Sentiment analysis to gauge customer responses. Call scoring models to identify high-impact conversations. Anomaly detection for fraud prevention and compliance monitoring.
Tracks average handling time, response rates, and resolution success. Identifies top-performing agents and areas for improvement. AI-driven coaching recommendations based on call patterns.
Ensures adherence to scripts, regulatory policies, and compliance guidelines. Detects high-risk conversations for review. Logs call disputes, escalations, and resolutions automatically.
Uses AI models to predict call success probability. Recommends best times to call and high-potential leads. Identifies drop-off patterns in sales cycles.
Email & SMS notifications for performance dips or surges. Integration with Slack, Teams, and CRM platforms for real-time updates.
Convert calls into searchable text for better analytics.
powered coaching tips for better conversions.
Visual representation of customer satisfaction across teams.
Auto-generate summaries for long calls.
time with actionable dashboards.
Ensure compliance & call quality without supervisor dashboards.
Seamless integration with existing dialers and CRMs.